Nadine, Partner Manager

- Partner Manager

Nadine, you worked in health management before you joined our software company. Why did you decide to come to collaboration Factory and what was the transition like?

Before I joined collaboration Factory, I was working in the discharge management of a hospital. For a long time, I put all my efforts into changing the highly bureaucratic processes there but unfortunately met with much resistance. At some point I was frustrated by the constant ′talking but never changing′ attitude. So, I decided to put my energy and ideas elsewhere – somewhere where people really appreciated my contribution. Sometimes it is your environment that is either enabling you or preventing you from doing what you can do best. At collaboration Factory, I not only have the freedom to bring in my own ideas, they are also taken seriously and supported.

I was also curious about the other opportunities that were awaiting out there and wondered if I could learn more in the free market. So, I just tried it out. In the beginning, I totally jumped in at the deep end. But luckily at collaboration Factory, I have great colleagues who supported me from the start. So, I finally found what I was looking for: open-mindedness, team play, just-do-it mentality and appreciation. Here, I can contribute a lot more of what I am, what I know and can do and what I have to give. I enjoy my work more and others have more joy with me. So this was a classic win-win situation.

What do you appreciate most at collaboration Factory in comparison to your former jobs?

The fact that you’re working with a bunch of highly motivated, reflective and clever people with an open mind. That fact that you share the willingness to tackle things and support each other. Problems are only seen as disguised opportunities here. At collaboration Factory, you get the maximum degree of flexibility, creative freedom and the chance to make a difference. And most important: you get appreciation in every respect. All of this is exceptional, and I hope it carries on.

What are your core responsibilities as a Partner Manager?

As a partner manager, I am responsible for the development and expansion as well as the commercial and contractual management of our Shared Source Community. I manage everything concerning the planning, development and maintenance of our partners and partnerships which support the further development of our company and its strategic goals.

Our partner companies are highly relevant for the scalability of our projects. They act more or less independently - depending on the level of maturity or customer requirements in the project. To put it simply: we search, find, accompany, support the right partners for our company and try to solve emerging problems pragmatically and impartially. To do this, we work closely with the rest of the company, especially with sales, marketing and consulting. Interface management is therefore our core competence and communication our bridge from one island to another.

What does your typical day look like?

No two days are the same for me and I am happy about that. I like variety and excitement. I feel most comfortable when my agenda is full, and I have many different tasks to do. My routine is limited to my mornings: I like to get up early so I can do everything in peace. Having time in the morning is the greatest luxury for me and gives me the needed energy but also serenity for the challenges of the day. I enjoy my first cup of coffee at home, then I go to the office. There I face the challenges of the day: meetings, e-mails, contracts, offer negotiations, orders and controlling and above all communicate, communicate, communicate.

What’s the most challenging aspect of your role? What’s most rewarding?

Partner management is extremely complex. This complexity is as challenging as it is exciting. You can find yourself in many roles. Sometimes you are a mediator, consultant, supporter - sometimes a challenger, negotiator or supervising authority. This offers a lot of freedom but can also be stressful. You get insights into many different areas, but you easily lose focus, too.

However, I love this complexity in my work, because I like to think in an interconnected way. I always have to think outside the box as I‘m in constant contact with colleagues from other departments. I appreciate their different perspectives and approaches. It is comparable to a complicated puzzle: You have to know the individual pieces and their details well, but you also have to maintain an overview. So, in the end everything comes together as a harmonious overall picture.

As Partner Manager, you are responsible for our Shared Source community. What do you appreciate most about the community?

The diversity! I deal with many different personalities in a wide variety of contexts. This broadens one’s horizon enormously. You start to reflect on yourself more and develop great respect for all the different fields of expertise. The world is not black and white. Thankfully! The more you realize this, the more open you become to all the many possibilities. It's like a creativity boost. Exchange with others creates synergy effects. The dynamic that arises from that is fascinating. Thanks to the close contact with our partners, we have a very trusting and transparent relationship with them. This makes it a lot easier for us to align our decisions with their needs.

For people looking to join us in your team, what tips do you have? Any tips for career changers?

What I learned in my first year and from my job changeover, here is my personal “ABC of Change”:

A = Be Ambitious & Ask: Have goals, because they take you further. However, be aware of their price. Never sacrifice your values. Success needs balance. Never stop asking, because if you ask you lead! So never be afraid to ask. My tip: write down questions and unknown terms in your first few weeks. Then you can research, read and ask them in the right moments.

B = Breathe: It’s normal that you often don't understand anything in the beginning. And that you do things wrong, that you doubt and that you are insecure. That’s part of the journey - everyone felt that way in the beginning. The most important thing is to give yourself time! You need perseverance. So, take a deep breath and relax. Because that's what keeps you going and makes you successful in the end.

C = Have Courage: Have the courage to experiment and to just give it a try. It is better to get things done than to make them perfect. It's not about doing everything right. It's about developing courage and getting active. Better active than reactive. Inspired by the words of cabaret artist and doctor Eckart v. Hirschhausen - Stop struggling: If you are a penguin, don't stay in the desert. Take small steps and find your water. And then: jump! And swim! And you will learn what it‘s like to be in your element.

If you could have one superpower, what would it be?

Oh, being normal is adventurous enough. At the end of the day, I choose courage! I wish everyone the (super) power to be brave, and the strength to make the best of their own possibilities. That includes having the courage to endure difficult phases. If someone had told me a few years ago that I would be a partner manager in a software company and about to visit a colleague in Sri Lanka despite my fear of flying, I would have laughed out loud. Now I sit in meetings every day, place orders and negotiate with partners. I don't have to be a hero for that - nothing extraordinary. It is the decision to take on challenges and to leave your comfort zone from time to time. Accepting to fall and get up again and growing beyond yourself - here at collaboration factory you have the right environment for all of that.

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